Support

Any problems with the site: broken links, missing images etc - please use our contact details

If you have any problems with your CDs or would like a refund for any reason - also please get in touch.
 




















































































































































 

Click each question for the answer... or just scroll through all the answers below.

1. Are my credit card details safe? Do you see my card details?
2. How do I use the catalogue? Can I send a cheque (check)?
3. Do I get an order confirmation?
4. Do you comply with mail order laws?
5. How quickly will I receive my CDs?
6. What will appear on my credit card statement?
7. What are the postage and packaging costs?
8. Can I get a refund if I change my mind?
9. Are all your CDs in stock?
10. Are there any discounts available?
11. Are my personal details secure? What is your privacy policy?
12. How long have you been trading?
13. What about VAT? (Value added tax)
14. Contact details

1. Are my credit card details safe? Go back to the questions

We use an external catalogue provided by Netbanx. This means that all the security is handled by leading experts in their field. NetBanx uses a combination of techniques to ensure that transactions passed are secure and trusted. NetBanx runs Netscape Enterprise Secure Server, acknowledged as an industry standard for applications requiring security. All payment card information sent to NetBanx and from NetBanx is encrypted. Firewalls within the NetBanx system allow the isolation of information from hackers. NetBanx has developed from processes established over 7 years as a security system specifically for the Internet environment. NetBanx has been adopted by the major UK banks to provide security to their merchants.

We do not see your card details. Netbanx handle them and pass orders and payment to us. We can authorise a refund (or partial refund) to your card by telling Netbanx the transaction reference number.


2. How do I use your catalogue? Go back to the questions

a) Add items to the shopping basket by clicking on 'add to basket'
b) If you wish to buy more CDs, click on 'continue shopping'.
c) If you already have an account just enter your user name and password
d) otherwise - set up an account (it only takes 30 seconds!).
e) When you are ready to pay you will be transferred to a secure payment page.


Your credit card details are not stored: you must enter these each time for security reasons. You can track your order to see if it has been shipped.

You can also send a cheque - payable to 'FARFIELD' to our address below.

3. Do I get an order confirmation? Go back to the questions

You will receive a transaction confirmation from NETBANX as your receipt. You will also receive a personal confirmation (from a real human being!) from us (FARFIELD Records) to tell you when your order will be dispatched and to thank you!

4. Do you comply with mail order laws? Go back to the questions

All UK companies are overseen by the Department of Trade and Industry (DTI). This means we comply with their laws for selling goods via the internet: We offer refunds, display prices clearly and display information on how long various prices / offers are valid for. We offer a 7 day refund for un-opened CDs.

Furthermore, we want you to enjoy the shopping process as much as the music. We hope that if we provide a rapid, efficient service you will tell your friends about us and visit us again in the future.

5. How quickly will I receive my CDs? Go back to the questions

In most cases all CDs are held in stock. If a CD is out of stock you will be unable to add it to your 'shopping cart'. We process orders within 24 hours. Most are sent out the same day as they are ordered. UK orders are normally received within 2 days of order. European orders within 4 days and USA / Rest of the world within 5-10 days. Orders received after 11 a.m Saturday are posted Monday.

6. What will appear on my credit card statement? Go back to the questions

Your card will be billed as 'Netbanx - FARFIELD'. Netbanx handle your card details and only pass on the order details to us. We can authorise a refund to your card via Netbanx.

7. What are the postage and packaging costs? Go back to the questions

Postage and packaging is free for orders of 2 or more CDs. Otherwise it is 0.75 for UK, 1.00 for Europe and 1.25 for USA and the rest of the world (GB pounds).

8. Can I get a refund if I change my mind? Go back to the questions

Yes you can. If you return your CDs within 7 days of receipt in their original packaging then we will refund your payment. We regret we are unable to refund CDs where the plastic packaging has been opened. Simply send the CDs back with a note to say 'contract cancellation' and we will do the rest! (Nobody has asked for a refund yet so we must be doing something right).

9. Are all your CDs in stock? Go back to the questions

Yes - usually. If not their will be a note by the CD in the store clearly stating 'out of stock'. You may still order out of stock cds and we will send when we have them.

10. Are there any discounts available? Go back to the questions


Postage is free for orders of 2 or more CDs. We may also offer additional percentage discounts at various times - sign up to our mailing list for info.

11. Are my personal details secure? What is your privacy policy? Go back to the questions

Yes. We use your details in order to complete and confirm the order. We NEVER pass on your details to any other companies.

12. How long have you been trading? Go back to the questions

FARFIELD Records was set up in 1998, although Nick Webb has been writing and selling music since 1994.

13. What about VAT? Go back to the questions

We do not charge VAT on orders as we are a small company and do not have to.

14. Contact details.

Credit cards: To be transferred to our e-commerce site please click here

Cheque or cash: Post your order to: FARFIELD, 40 Harrison Road, Swaythling, Southampton, SO17 3TJ, UK. Cheques payable to 'FARFIELD'. Send cash by registered mail only please. (Please check product availability in our online shop before posting).

email us here















































































































































FARFIELD Records, PO BOX 152, PORTISHEAD, BRISTOL, BS20 7WD

Phone: 9 a.m. to 6 p.m. GMT + 44 (0)1275 460261

More phone, FAX and
Email options on our contact page

Copyright 1999-2007
www.ambientmusic.co.uk - www.ambient-music.com

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